kepri Casino & Sportsbook FAQ
Users ask us questions about account setup, payment methods, game rules, security practices, and support channels. This FAQ covers the most common topics so you can find answers quickly without waiting for a response from our support team.
We at kepri built this page to help you understand how to register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), withdraw your winnings, and navigate our live-football, live-dealer, and slot-game sections. If your question is not answered here, scroll to the bottom of any FAQ section to find our support contact options.
For legal and jurisdictional questions, read our Legal notice page. For complete details on account terms and conditions, see our Terms & ConditionsIf you are unsure whether kepri operates in your region, contact our support team before opening an account.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment
- Game rules and supportfootball betting, live-dealer tables, slots, esports markets, cashback offers
- Security and account careaccount protection, password reset, control tools, jurisdiction notice
Find answers to common questions about kepri below. Each accordion group covers a topic area. Click any question to see the answer. If you don't find what you need, email our support team or use the in-app help chatbox.
Account and registration
During registration on kepri, you provide a username (3–20 characters), email address, phone number, and password. After you create your account, we send a verification code to your email. Enter that code to activate your account. Once activated, you log in and upload identity documents (government-issued ID such as KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We verify these documents within 24 hours. Only after verification can you deposit and withdraw. This process protects both you and kepri by confirming your identity and preventing fraud.
If you forget your kepri password, go to the login page and click the "Forgot your password?" link. Enter your username or email address. We send a password-reset link to your email. Click that link and create a new password. The link is valid for 2 hours. If the link expires, request a new one. Make sure your new password is at least 8 characters long and contains both letters and numbers. Once you reset your password, you can log in immediately. If you do not receive the reset email within subject to verification, check your spam folder or contact our support team.
Payments and transactions
Yes. kepri accepts deposits via online payment, e-wallet, mobile banking, and local payment. When you select a bank transfer, we generate a unique virtual-account number for your deposit. Transfer funds from your bank account to that number. The deposit usually appears in your kepri account within subject to verification. For withdrawals, we transfer funds back to the bank account you used for your deposit. kepri does not charge a bank-transfer fee, but your bank may apply a small inter-bank fee. For deposits from Jakarta, Surabaya, Bandung, and other Indonesian cities, bank transfers are available 24/7. If your transfer does not arrive within an hour, contact our support team with your bank confirmation number.
kepri does not charge deposit or withdrawal fees. You receive the full amount you transfer to us, and you receive the full amount you request to withdraw (subject to verification and processing windows). However, your bank or e-wallet provider may charge a small fee for transfers. For example, online payment and e-wallet typically do not charge platform fees, but some banks apply a small inter-bank transfer fee. mobile banking transfers are fee-free on most platforms. Check with your bank or e-wallet provider for their current fee schedule. Once your withdrawal is approved, the funds transfer to your registered payment method within the standard processing window.
Game rules and support
Before you start on kepri, read our Terms & Conditions and Legal noticeThe Terms explain how accounts work, how deposits and withdrawals process, and what happens if you violate our policies. The Legal notice confirms that our services are available only where local law permits and that you are responsible for verifying this in your jurisdiction. If you plan to bet on Liga 1 or Piala Indonesia matches, familiarize yourself with the betting rules for each market (match winner, score prediction, and so on). For live-dealer games like blackjack and roulette, our platform displays the rules clearly before each game. Slot games and esports markets also display their rules on-screen. If you have questions about specific rules, use our in-app help chatbox or email support.
kepri occasionally offers cashback promotions on selected markets or games. The details vary by promotion; we announce them via email and in-app notifications. Typically, a weekly cashback offer credits a percentage of your net losses from the previous week back to your account on Monday or Tuesday. For example, if a promotion offers non-specific info weekly cashback on football betting, and you lose our welcome offer during the week, you receive a our welcome offer cashback credit. Cashback is credited as bonus funds, which may be subject to wagering requirements before withdrawal. Always read the specific terms of each promotion before participating. If you have questions about your cashback eligibility or balance, contact our support team.
To contact kepri support, use one of these methods: (1) Click the in-app help icon (usually a chatbox icon) and describe your issue; our team responds within a few hours during business hours. (2) Email our support address from your registered email address; include your username and a clear description of the issue. (3) Use the contact form on our website. In all cases, provide as much detail as possible: your username, the date and time of the issue, and any error messages you saw. If you have a payment issue, include your transaction ID or bank confirmation number. Our support team speaks English and local languages. Response times are typically 2–4 hours during business hours, and up to 24 hours on weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi).
Security and account care
From your kepri account settings, you can change your password, update your phone number, and review your login history (list of dates, times, and devices where you logged in). You can also download a copy of your transaction history and verify your account balance at any time. If you notice unfamiliar login activity, change your password immediately and contact our support team. kepri allows you to see which devices are currently logged into your account; you can log out of devices remotely if needed. We do not offer account closure or suspension tools inside the account settings; to close your account permanently, contact our support team. Do not share your password or email with anyone, and do not log in on shared computers without logging out when finished.